Our toys are primarily organized into four age groups:

• 0–12 Months
• 1–3 Years
• 4–10 Years
• 12+ Years

Products for different age groups may vary in complexity, interaction style, component size, and required motor skills.

Age recommendations are intended to help determine whether a product may be suitable for a particular developmental stage.

However, if a product includes a specific minimum age, safety warning, or adult supervision requirement, the instructions on the product page and packaging should always take priority.

Depending on the product design, suitable options may include:

• Soft sensory toys
• Grasping toys
• Simple rattles
• Tactile toys
• Large-piece shape toys
• Simple interactive toys

Please check the specific product page for the recommended age range.

Yes, adult supervision is recommended.

Babies often explore toys by touching, grasping, and mouthing them, so parents and caregivers should regularly inspect products for damage, loose parts, or other safety concerns.

Babies may naturally mouth or chew on toys during early development.

Only use products as intended and follow the instructions provided for each item.

If a toy becomes cracked, damaged, loose, or otherwise unsafe, discontinue use immediately.

Depending on the specific product, suitable options may include:

• Shape-sorting toys
• Large-piece construction toys
• Simple stacking toys
• Color-sorting toys
• Early-learning toys
• Simple interactive activity toys

Some toys may support independent exploration, but appropriate adult supervision is still recommended.

For toys with moving parts, multiple components, or specific operating instructions, an adult should review the instructions before use.

Children under the age of 3 may be at greater risk of swallowing small components.

If a product contains small parts that are not suitable for younger children, it should not be given to a child below the recommended minimum age.

Depending on age and difficulty level, suitable toys may include:

• Puzzles
• Construction toys
• Logic challenge games
• Introductory STEM toys
• Math and number-learning toys
• Creative building sets
• Memory games
• Hands-on experiment kits

Not necessarily.

A 4-year-old and a 10-year-old may have very different motor, cognitive, and problem-solving abilities.

Even when a product is listed in the 4–10 category, we recommend checking:

• Recommended age
• Difficulty level
• Number of pieces
• How the toy is used
• Adult supervision requirements

Not necessarily.

Some educational and puzzle-based products may also be suitable for:

• Teenagers
• Students
• Family activities
• Adults
• Parent-child challenges
• Hobbyists

Please choose according to the specific product content and recommended age.

Older users can often manage more steps, more detailed rules, and finer manipulation.

As a result, these products may contain more components, more complex structures, or higher levels of difficulty.

Age is an important reference, but it should not be the only consideration.

You may also want to consider:

• The child's current abilities
• Interests
• Attention span
• Fine motor skills
• Product difficulty
• Component size
• Play environment
• Whether adult assistance is required

You may choose a more challenging product based on the child's actual abilities, but always follow the product's minimum age requirement and safety warnings.

We do not recommend giving a product to a child below its stated minimum age.

Pay particular attention to products containing:

• Small parts
• Magnets
• Batteries
• Complex mechanical components
• Sharp or very small pieces

Before first use, an adult should check:

• Whether the packaging is intact
• Whether the toy is damaged
• Whether any parts are loose
• Whether any components are missing
• Whether there are sharp edges
• Whether there are age or safety warnings

Discontinue use if the toy develops:

• Cracks
• Breakage
• Sharp edges
• Loose components
• Battery-compartment damage
• Structural instability
• Any other damage that could affect safety

This depends on the product and the child's age.

Adult supervision is recommended for infants, toddlers, toys with multiple components, and any product specifically marked as requiring adult supervision.

No.

Some products may contain small parts and are therefore not suitable for children under 3 years of age.

Always check the product page and packaging for age labels and safety warnings.

If older children's toys contain small parts, we recommend:

• Storing them separately from infant and toddler toys
• Putting them away after use
• Regularly checking that all parts are accounted for
• Keeping them out of reach of younger children

If a product uses batteries, follow the product instructions carefully.

Adults should be responsible for:

• Installing or replacing batteries
• Making sure the battery compartment is securely closed
• Installing batteries with the correct polarity
• Removing leaking or damaged batteries promptly

Unless the product instructions specifically allow it, we do not recommend mixing:

• New and used batteries
• Different brands
• Different battery types
• Batteries with different capacities

Always follow the product instructions.

Cleaning methods depend on the material.

In general, suitable cleaning options may include:

• A soft damp cloth
• Warm water
• Mild cleaning products

Avoid using:

• Highly corrosive cleaners
• Strong acids or alkalis
• Metal brushes
• Sharp cleaning tools

Not always.

Products containing the following should generally not be submerged:

• Batteries
• Electronic components
• Sound devices
• Wooden parts
• Paper components
• Metal mechanisms

Please refer to the specific product care instructions.

Toys can be cleaned regularly according to how frequently they are used.

Products frequently handled or mouthed by infants and toddlers should receive more frequent cleaning and inspection.

We make every effort to display our products accurately.

However, slight differences may occur because of:

• Lighting conditions
• Screen settings
• Production batches
• Material texture
• Minor manufacturing variation

Yes.

Different screens may display brightness and color differently, so the actual product color may vary slightly from what appears online.

Package contents vary by product.

Please check the product page for information about:

• Product components
• Number of pieces
• Included accessories
• Battery information
• Package contents

Please contact our Customer Care team and provide:

• Your order number
• Product name
• A description of the missing component
• Photos of the product and packaging, where applicable

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

Please contact us as soon as possible and provide:

• Your order number
• The correct shipping address

Once the order has been processed or shipped, we cannot guarantee that the address can be changed.

Delivery time depends on:

• Order processing time
• Destination
• Shipping method
• Local delivery conditions

Please review our full Shipping Policy for more information.

When tracking is available, tracking information will be provided after the order has been dispatched.

Please allow some time for the carrier's system to update.

Delivery may occasionally be affected by:

• Weather
• Holidays
• Carrier delays
• Customs processing
• Local delivery conditions

If your tracking information has not updated for an extended period, please contact us.

Please inspect your order shortly after delivery.

If the product arrives with:

• Breakage
• Cracks
• Missing parts
• Significant deformation
• Functional issues

please contact us and provide:

• Order number
• Product name
• Description of the issue
• Clear photos or videos, where applicable
• Photos of the packaging

Please provide your order number and clear photos of the item received.

We will review the issue and assist you with the next steps.

Eligible products may be returned within 30 days of delivery, subject to our Return Policy.

Returned products generally must be:

• Unused
• Undamaged
• Complete with all parts
• Complete with accessories
• Complete with instructions, where applicable
• In resalable condition
• Returned with original packaging where reasonably possible

Please contact us before sending a return.

If the package has been opened but the product remains:

• Unused
• Undamaged
• Complete
• In otherwise eligible return condition

it may still qualify for return.

Please refer to the full Return Policy for details.

Products that have been clearly used, damaged, are missing parts, or are no longer in resalable condition may not qualify for a standard return.

If the product has a verified quality or functional issue, we will review it separately under the applicable policy.

Once an eligible return has been received and inspected, approved refunds will generally be issued to the original payment method.

Banks and payment providers may require additional processing time.

Refunds are generally issued to the original payment method used for the order.

Adults should consider the child's age, abilities, behavior, and the characteristics of the product when deciding whether a toy is appropriate.

We recommend:

• Reading product instructions
• Following age recommendations
• Checking component condition
• Regularly inspecting toys for wear or damage
• Storing toys properly
• Supervising younger children appropriately

No.

Age recommendations can help with product selection, but they cannot replace the judgment of a parent or guardian who understands the child's abilities, habits, and play environment.